RBI bans this bank from onboarding new customers on mobile app

The Reserve Bank of India (RBI) on Tuesday barred the state-owned Bank of Baroda (BOB) from onboarding fresh customers on its mobile application 'bob World' with immediate effect, citing material supervisory concerns. The RBI further said the bank has been directed to ensure that existing 'bob World' customers do not face any disruption on account of this suspension.

"The Reserve Bank of India has, in exercise of its power, under Section 35A of the Banking Regulation Act, 1949, directed Bank of Baroda to suspend, with immediate effect, any further onboarding of their customers onto the 'bob World' mobile application," it said in a statement.

The action, the RBI added, is based on certain material supervisory concerns observed in the manner of onboarding customers onto the application. "Any further onboarding of customers of the bank on the 'bob World' application will be subject to rectification of the deficiencies observed and strengthening of the related processes by the bank to the satisfaction of RBI," it added.

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