Train ticket cancellation: How to cancel counter tickets online and claim refund - Know here

For embarking on a train journey, you need to book train tickets online or by visiting the counter. Many a time, we also need to cancel the tickets also. Now, you must be wondering how to cancel tickets that were bought over the counter. Now, the Indian Railway Catering and Tourism Corporation Limited (IRCTC) allows passengers to cancel tickets booked on railway counters through its website irctc.co.in.

How to cancel train tickets bought over the counter:

Step 1: Visit irctc.co.in. 

Step 2: Under the Trains section, go to Cancel ticket and choose Counter ticket as the option

Step 3: Enter PNR Number, Train number along with Captcha. 

Step 4: Check the box to confirm that rules and procedures are read

Step 5: After clicking on 'Submit', an OTP will be sent to the mobile number provided at the time of booking, enter the received OTP and click submit

Step 6: After the OTP is validated PNR details will be displayed on the screen

Step 7: Verify the details and click on ‘Cancel Ticket’ for full cancellation. The refund amount due will be displayed on the screen

Step 8: An SMS will be sent with PNR and refund details: ‘Your PNR ********* has been cancelled. Collect refund amt **** from journey commencing station or nearby satellite PRS locations. Ref. Terms & conditions

How to claim refund?

When you send a request for cancellation of your ticket to the Railways through the online method, you will get a message. In this, you will be given information about the nearest railway station to collect your money. The money for cancellation depends on the basis of time. 

If you cancel the ticket much before the date of travel, then you will get full refund. On the other hand, by cancelling on the last occasion, more than half the booking fee can be deducted.

If the ticket is confirmed, then the ticket can be cancelled through online mode only up to four hours before the departure of the train. At the same time, tickets can be booked up to 30 minutes in advance if the ticket is RAC.