The Indian Railway Catering and Tourism Corporation Limited (IRCTC) on Saturday launched AskDisha - a chatbot powered by Artificial Intelligence (AI) for improving the customer services of railway passengers and IRCTC users. A Chatbot is a special computer program designed to simulate a conversation with users, over the internet.
The Indian Railway Catering and Tourism Corporation Limited (IRCTC) on Saturday launched AskDisha - a chatbot powered by Artificial Intelligence (AI) for improving the customer services of railway passengers and IRCTC users. A Chatbot is a special computer program designed to simulate a conversation with users, over the internet.
AskDisha is aimed at easing the process of IRCTC services for users. It will answer most of their travel related queries including trains and ticket bookings, catering-related information and other value-added services. Moreover, this special AI program will continuously improve its knowledge and therefore its ability to answer newer and unique questions with greater efficiency.
"The IRCTC chatbot AskDisha will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that IRCTC provides. AskDisha will support several regional languages and will be voice-enabled and will soon be integrated with IRCTC Android App in the near future," a senior railway official stated.
"IRCTC becomes the first and only government corporation in the country to launch AskDisha, a chat-enabled helpdesk service program. AskDisha will take the stress out of travel bookings and we are convinced that it will help provide smooth travel experience to the domestic as well as a foreign traveller on the great Indian Railways network," the official added.
The AI-powered Chatbot has been jointly envisioned and developed by IRCTC and CoRover Pvt. Ltd., a Bangalore based startup company.
The essential features of AskDisha include the ability to quickly answer to customer queries, ability to multitask, ability to provide 24x7 customer support, zero waiting time for the query to get answered and overall an ability to provide the customer with a stress-free experience and overall customer satisfaction.
Earlier it was reported that the Indian Railways Catering and Tourism Limited (IRCTC) will soon be known by a new name. If a reports from Zee Business is to be believed, IRCTC will get a short and an eye catching name soon. According to the report, Railway Minister Piyush Goyal wants IRCTC to change its name as the current one is too long. Goyal reportedly had suggested the officials of Railways to come up with new names which are short and to be easily remebered.
This should also be noted that the a name change of a website will happen for the first time ever in Railways.
Meanwhile, the Indian Railways have discontinued providing free travel insurance to its passengers starting September 1. The Indian Railways Catering and Tourism Corporation (IRCTC), in a bid to promote digital transaction, had been giving free travel insurance to passengers since demonetisation.
Now, if passengers want to avail it, then they will have to shell out 68 paise premium as insurance. The insurance can be availed by only those who book tickets online. They, however, will be given two options, either to opt-in or opt-out.
Those booking tickets traditionally through computerized passenger reservation system (PRS) will not be able to opt for the facility.
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 "IRCTC launches chatbot to improve customer services: Here's how it'll help")
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