Mumbai: Forum directs Onida to pay additional cost

The state consumer disputes redressal commission (SCDRC) in an order has directed Onida to pay additional cost to a complainant while dismissing its plea. The Thane district forum directed Onida company to refund Rs 53,900 for the LED TV that the complainant, Kalpesh Chaudhary, had purchased. The district forum directed that Rs 3,000 be given for harassment meted out to Chaudhary and Rs 2,000 for litigation cost.

The state commission directed that an additional cost of Rs 2,000 be paid to Chaudhary while dismissing Onida's appeal challenging the district forum's order.

Chaudhary had bought LED TV sold through dealer, Vijay Sales in 2014. A sum of Rs 53,990 was paid by Chaudhary. However, he soon complained that after sale service was not provided to him. He stated that it was duty of the manufacturer company and the dealer to install the TV and ensure that it satisfied the quality of performance. He, however complained of poor picture quality and other issues. The service engineer did not cooperate. The forum hence asked the company to refund the amount paid. Upholding forum's order, SCRDC asked to pay additional Rs 2000.