Or toll free number 1800-233-2330; AMC all set to launch complaint redressal system this week
Dial 155303 and toll free number 1800-233-2330 to lodge a complaint with the Ahmedabad Municipal Corporation (AMC).
Gone are the days when a person would have to frantically search for the contact number of the concerned department to lodge a complaint. Now, to bring about a speedy solution to civic complaints, the AMC has come up with the two numbers for its centralised call centre.
The much-awaited project by the citizens — Comprehensive Complaint Redressal System (CCRS) — is all set to be launched this week. With this, filing of complaints would become much simpler. “The uniqueness of both the numbers is that they
can be dialled directly from cell phone or landline without any area code,” said a civic official.
“The new system would also inform the concerned official and the higher authorities through SMS soon after a complaint is registered and even help us to find out whether the complaint is solved. Whenever any complaint is lodged, the software would display with which department it had been registered as well as the deadline to solve it. If the complaint is not solved within the stipulated time, then the system would alert the senior official about it,” he explained.
The new system can register 204 kinds of complaints from 24 departments of AMC.
The call centre will function from the premises of Danapith AMC office. The centre would remain open from 8 am to 10 pm and have 30 lines. “Even if a complaint is registered after 10 pm, it would be done under the Interactive Voice Response (IVR),” replied the official.
Once the complaint is made, the complainant would be sent an SMS informing his/her of a unique number which will help track the status of the complaint.
As of now, there are four options of lodging a civic complaint. Either the citizens have to register the complaint through the AMC website or e-mail or call up the concerned ward or visit the ward office in person. “But, with this, registering complaints will become centralised and we will be able to track the total number of complaints received and solved as well as the number pending,” added an official of the e-governance department.
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