Mumbai airport is second best in the world, says survey

In times of scams and negative news, here’s something for the city to gloat about. Globe-trotters have rated Mumbai’s international airport as the second best in the world.

According to Airport Council International (ACI), a worldwide association representing the air transport industry, the Chhatrapati Shivaji International Airport (CSIA) is next only to Gimpo International Airport, Seoul, in terms of airport service quality. Vancouver International Airport, Canada, comes third. The CSIA was ranked 12th in 2009.

ACI had surveyed three lakh passengers at 153 airports in the world in 2010. These included airports which handle 15-25 million passengers every year.
GV Sanjay Reddy, managing director, Mumbai International Airport Limited, said, “We have always worked towards providing quality service. We have strived to cultivate a customer-oriented service culture at CSIA. We are proud that it continues to win accolades.”

The survey, done on a one-to-one basis is based on passengers’ experiences and their satisfaction with the facilities and services available.

Some of the parameters include airport service efficiency, staff helpfulness, etc.

Hyderabad and Delhi international airports, operated by the GMR Group, have been ranked first and fourth respectively in their categories.