Like any other day Mira Road resident Hafiz Khan stepped in to his nearest ATM to withdraw money and boarded a bus, but what followed gave him a shock of his life.
Beware! The ATM-cum-debit card used by you might not be registered on your name and may result in withdrawals from your bank account by a third party. This is precisely what happened with a pensioner.
Like any other day Mira Road resident Hafiz Khan stepped in to his nearest ATM to withdraw money and boarded a bus, but what followed gave him a shock of his life. Within few minutes he started receiving SMS alerts on additional money getting withdrawn from his account. After registering a complaint with helpline on Sunday requesting to block any transactions, the withdrawals continued. To add to it on Monday, the Punjab National Bank officials informed him that the ATM card he has been having for months now was not registered on his own name.
"Within minutes of withdrawing cash from an ATM on Sunday morning, I started receiving messages about additional withdrawals happening despite the ATM card being in my pocket. I Immediately made calls on the customer service asking to block any future transactions," said Khan.
The following day, on Monday, another three withdrawals happened despite the blocking request. This made him rush to his branch in Mira Road, where he was informed that the ATM card he has been using isn't registered on his own name but on an individual residing in South Delhi. So, who possess the ATM card that he is supposed to have? Even the bank officials are unaware.
"However, ever since I have been issued this card all the transactions are being debited to my own account, which is how it should be. It is only on Sunday and Monday that the withdrawals haven't been done by me and my entire savings of Rs46,000 has been wiped out. Prima facie it is seems to be a technical blunder by the bank and they should rectify the problem and refund my lost money," narrated Khan.
Additionally, the Punjab National Bank's branch officials aren't assisting in helping him recover the lost amount. When he approached Mira Road police station, he wasn't allowed to register a First Information Report, but only a written application of the fraud and cheating was accepted.
General Manager VP Jain of Punjab National Bank when contacted by dna assured to look into the case, he said, "At the moment, I do not have details with me but will look into the subject."
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