Google's Duplex which is an AI technology, is a concern for the public for its exceptional skill of sounding like a real human in conversations.
Google's Duplex which is an AI technology, is a concern for the public for its exceptional skill of sounding like a real human in conversations.
To ward off the concerns of Duplex AI taking over human jobs, Google recently clarified that the focus is on consumer use cases where people use it to call businesses and not the other way around, Cnet reported. The clarification follows after an insurance company was reportedly mulling the use of Duplex AI on the behalf of the businesses to talk to people.
Google Duplex was demonstrated this year at the I/O conference 2018 where the company showed off its human-like skills when it comes to interacting with real humans. It uses DeepMind's new WaveNet audio-generation technique and other advances in natural language processing to make it sound more humanlike.
The company has recently announced that it is beginning public testing of the software. According to a report by CNET, Google says its plan is to start its public trial with a small group of "trusted testers" and businesses that have opted into receiving calls from Duplex. At the moment, Google will only call businesses to confirm business and holiday hours, such as open and closing hours.
The report further pointed out that the company had invited the press to Oren's Hummus Shop in Mountain View, California, a small Israeli restaurant two-and-a-half mile away from its corporate campus for a live demo of the project. However, the company did not allow the press to record the same. A similar event was held in New York as well.
After critics labeled Google's almost human-sounding voice AI Duplex as 'horrifying', the search giant has announced that the software will identify itself to humans before a conversation begins. Google has decided to add a built-in disclosure to the system with some sort of a verbal announcement to the human on the other end that they are in fact talking to an AI.
Additionally, Google Assistant will now reportedly alert users who are interacting with Duplex AI technology that their calls are being recorded. This will be applicable in certain jurisdictions where the states require consent from both parties for phone calls to be recorded.
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