Indian Railway launches call centre

MUMBAI: Indian Railways on Tuesday launched its call centre - Bharat BPO Services Ltd, which will serve as an integrated rail enquiry platform.

The call centre, inaugurated by Railway Minister Laloo Prasad Yadav, would initially provide services in north zone. Services in other regions would be commissioned over the next two months.

Bharat BPO expects the revenue to start from next month. The project, based on Public-Private-Partnership (PPP) model, has been commissioned by the consortium of Spanco Telesystems & Solutions Ltd, BSNL and Stracon services Ltd.

Spanco's consortium bagged this contract for a period of 10 years by paying the licence fees of Rs 15 crore to Indian Railways, the company informed BSE.

The complete technology implementation and integration with back-end railways systems was done by Spanco and would be maintained over the long term contract of 10 years, whereas, Stracon would take care of the call center operations.