Plans to link it with the newly opened students’ facilitation centre.
The non-academic helpline of the University of Pune (UoP), which caused confusion among the students, has been finally closed.
Some of the students had posted queries regarding the non-existent playground at a college in Otur village in Ahmednagar district. Similarly, students would ask about the fee structure for MPSC examination. These and many such queries had crammed the helpline. Probably, this instigated the UoP officials to close the helpline a week ago.
Now, the UoP has plans to link the helpline with the newly opened students’ facilitation centre. The officials say this would improve its efficiency. Students from across the world would be able to register their queries at helpline desk.
“Many departments had leased out the Internet connection and, thus, students of these departments found it difficult to log in. This, of course, helped us to know the vast spectrum of difficulties faced by the students,” said a member from the students’ activity centre.
He said, “Besides, the non-academic helpline was started eight months ago only for the students residing in the campus. It was basically an intra helpline for the students, but then we also had queries from all quarters.”
The helpline was to help out the students about problems such as hostel accomodations, canteen and mess. However, students were calling it up with grievances and problems even about the academic activities like admission procedures, syllabus and examination schedules. These issues were important but had absolutely no connection with the university.
“The grievance redressal is a matter to be taken up by the board and such a helpline is no platform to address it. But, since there was no other helpline to address various issues, students would lodge their complaints with this helpline only. The helpline staff was unable to handle these kind of situations,” the member added.
“Now, we trying to make the centre’s helpline subject oriented, which means that if the student has a query regarding migration certificate, then he/she would get the entire knowledge about it at one call. The work of linking would be completed by this weekend and students would be able to get all information from
the helpline.”
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