As per the survey done by Kadence International, women passengers expressed greater satisfaction on various parameters compared with the same coming from the men.
Safety topped the chart for women, who said they feel safe while travelling in the Metro between Versova and Ghatkopar. The other parameters included train schedule, ambiance, comfort, overall travel experience, station areas, assistance by staff, customer service, signage and information.
"Mumbai Metro seems to be doing well with 85% commuters rating their overall experience highly (a mean score of 8.88 on a 10 point scale, exceeding the set norm of 8.4) and a whopping 95% willing to recommend the service to others," reads the survey report.
According to a Mumbai Metro spokesperson, "Safety and comfort of our commuters, especially women, who are vulnerable to Harassment and molestation while on roads, are our priorities. We equally emphasise on service efficiency, so that the perennial problem of negotiating with unpredictable traffic on roads and getting delayed to reach their destinations become a matter of the past for commuters. We want to inculcate a sense of safety among our commuters."
In addition to having dedicated women staff to frisk women commuters, Mumbai Metro has plain-clothed women personnel deployed at stations, and seats reserved for women, apart from real-time security surveillance system.