Consumer panel tells shop to return cash to AC buyer

Mumbai suburban district's consumer dispute redressal forum has pulled up an electronic store, Kohinoor Televideo, for wrongly slapping cancellation charges of Rs 10,000 against one of its consumers. The forum has asked to return the cancellation charges plus Rs 10,000 towards its consumer's mental agony and Rs 5,000 for litigation charges.

KS Arvindkumar, a resident of Four Bungalows, Andheri, had gone to the store for an air conditioner in 2014. He told the store about the planks fixed in his house for the air conditioner and had asked them to fix the new machine on the arrangement. Accordingly, the store accepted to the deal and delivered a Daiken air conditioner.

However, the technical team who had visited the complainant's house refused to fix it on the set up which was already there. The complainant informed the store and asked them to replace the AC. The store replaced the Daiken AC with a Carrier AC. However, it deducted Rs 10,000.

The complainant had addressed legal notices to the store but it did not bother to respond. When the store did not respond to the consumer forum's notice, it held that the store had provided faulty services to its consumer by deducting money as cancellation charges. It thus penalised the store.