Say goodbye to queues at Ahmedabad RTO, go online for licence

After introducing a systematic approach for registration of vehicles, Regional Transport Office (RTO) of Ahmedabad has made online registration compulsory for a new driving licence. After this step, an automated date will be generated when you will be required at the RTO for further procedure. This system, that came into effect from July 1, will also apply to renewal and issue of duplicate driving licences as well.

“We want to modernise the existing system, and at the same time, not waste time and money of the people. This new method of functioning will speed up operations at the RTO and reduce corruption by way of agents too,” said RTO officer, JM Bhatt.
Prior to this development, one could simply walk into the RTO and apply for a driving licence, which no longer will be the case.

RTO had earlier tested this online system as a pilot project in issue of learner’s driving licence, but it wasn’t obligatory. This was a positive step forward as it is mostly youngsters who apply for this legal document for driving. They being well-versed with computers ensured 60% success rate for the RTO in six months of implementing this system.

Buoyed by this success, RTO has now gone the online way in all of its activities. The system initially will be implemented in the two RTOs of Ahmedabad, followed by other transport offices in Gujarat.

In addition, 18 windows at the RTO will curtail queues. A call centre to address consumer issues will further reduce burden on RTO employees.

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