New Delhi Municipal Council to set up call centre to address public grievances

New Delhi Municipal Council (NDMC) is soon going to set up a call centre to address public grievances where citizens can call a four digit number to register their complaints for a time bound redressal.

NDMC Chairman (Central Delhi) Jalaj Srivastava today said that in addition to the existing online grievance redressal system, the NDMC is now setting up a call centre and a team of professionals will register the complaints and immediately it will be forwarded to the concerned officer and the person registering the complaint will receive a confirmation. "If the complaint is not addressed in two days, then it will be automatically forwarded to the higher officer and after four days if the issue still remains unresolved, it will be sent to the Chairman of NDMC," said Srivastava.

The four digit number has already been registered and the formal launch will take place in the next couple of weeks.

He was speaking at 'Face to Face', a meeting organised by FICCI Ladies Organisation where entrepreneurs, professionals, and FICCIFLO members had an open interaction with Municipal Commissioner of North MCD P K Gupta, Municipal Commissioner of South MCD Manish Gupta and Srivastava.

During the event the Municipal Commissioners agreed that the issues of garbage disposal, sewage system, drainage system, condition of roads and horticulture aspirations of the city and similar concerns, still stare them on the face and they are finding innovative ways to address them.