Singapore Airlines has been named the best airline in 2018 by consumer aviation website Skytrax. "Singapore Airlines is honored to be named World's Best Airline in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world's best travel experience to our customers," Singapore Airlines CEO Goh Choon Phong said in a statement. "The recognition will further motivate us to improve upon the three main pillars of our brand promise - product leadership, service excellence and network connectivity - to ensure we retain our competitive advantage and continue to meet and exceed customer expectations."
Singapore Airlines has been named the best airline in 2018 by consumer aviation website Skytrax. "Singapore Airlines is honored to be named World's Best Airline in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world's best travel experience to our customers," Singapore Airlines CEO Goh Choon Phong said in a statement. "The recognition will further motivate us to improve upon the three main pillars of our brand promise - product leadership, service excellence and network connectivity - to ensure we retain our competitive advantage and continue to meet and exceed customer expectations."
The Singapore-based airline was presented with the award on Tuesday in London. This is the fourth time they have won, including 2004, 2007 and 2008. No airline from the US or India cracked the top 20 list.
How does Skytrax pick rankings?
The Skytrax rankings are based on impressions of 20.36 million travellers from 100 different countries. The survey covered more than 335 airlines and measured 49 parameters.
Top 20 list:
20. Hong Kong Airlines
19. KLM
18. Turkish Airlines
17. Air New Zealand
16. Austrian Airlines
15. Etihad Airways
14. China Southern Airways
13. Japan Airlines
12. Swiss International Air Lines
11. Qantas
10. Thai Airways
9. Garuda Indonesia
8. Hainan Airlines
7. Lufthansa
6. Cathay Pacific Airways
5. EVA Air
4. Emirates
3. All Nippon Airways (ANA)
2. Qatar Airways
1. Singapore Airlines
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