In a bid to gain a competitive edge, the Catholic Syrian Bank has roped in Manipal Global Education Services to its train new recruits Prachi Rege reports
Employees are the core of an organisation's functioning. Effective, skilled and updated employees are a sign of an healthy organisation, which is on the right track. A skilled employee is even more essential when it comes to the banking services. Keeping this management mantra in mind, the Catholic Syrian Bank (CSB) is training and grooming its Probationary Officers (POs) for the new-age banking service. As a part of this organisational transformation plan, the Bank has handed over the task of training their new recruits professionally to Manipal Global Education.
The aim is to bring out a significant behavioural and attitudinal change in the officers and ensure that they are equipped with required banking knowledge coupled with, client management skills, and are productive from the time they take up their roles.
"We have embarked on a strategy of transforming ourselves from an "old age private sector bank" to a "New gen one". Infusion of fresh blood that can catalyse the transformation process is a critical part of the journey," says Rakesh Bhatia, managing director and CEO, Catholic Syrian Bank (CSB). All the PO's have been appointed at grade 1 level, and are going to be posted either as second officers or as marketing officers in branches and verticals of CSB across India. These POs are expected to move to grade 2 within three years.
Faculty from Manipal Academy of Banking will be conducting the training. "The training will equip officers with the required knowledge and skills on basics of banking, selling skills, customer handling skills, and methods and techniques for generating business through multiple customer segments like SME, Retail," informs Sivaramakrishnan V, executive president, Manipal Global Education Services. Case studies for credit processing, role plays, simulations of banking transactions and client handling situations and customer interaction are the methods used in training.
A PO needs to have...
Exceptional analytical skill
Math knowledge
Zeal to motivate team
Logical mind
Sincerity
Awareness of history of banking along with the present day practices
Pay Pal:
Minimum starting salary of PO is Rs 10,000 to 18, 000
Scale II Managers is Rs 13,000 to 19,000
Scale III Senior Managers is Rs 20,000 to 24,000
Scale VI Deputy General Managers is Rs 26,000 to 29,000
Scale VII General Managers is Rs 29,000 to 32,000
Source: http://indiaeducationnewsonline.wordpress.com/2013/09/05/how-to-become-a-bank probationary-officer/
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