Even the officials are unaware that the helpline number --011-23378888 -- on the website www.delhitrafficpolice.nic.in is an invalid contact number.
NEW DELHI: Dial Delhi Police's traffic helpline number flashed on its website, you will not get a response.
Even the officials are unaware that the helpline number --011-23378888 -- on the website www.delhitrafficpolice.nic.in is an invalid contact number.
When the number mentioned on the website is dialled, the response is, "the number has changed" and asked the caller to redial the number after a 'beep' for getting the new number. But again, there is no response.
Joint Commissioner of Police (Traffic) Qamar Ahmed said he is unaware about this. "I do not have any information about this. I have to check this out," he told when asked about the contact number.
There is more: the Traffic Information number 9811452220 is also temporarily out of service.
When this mobile number is dialled, the response one gets is "this number is temporarily out of service or call after some time".
However, Ahmed said, "There isn't any mobile number being flashed. In fact, we have two telephone numbers and both are landline numbers," he insisted.
These lapses fly in the face of the message of Commissioner of Police Y S Dadwal on the traffic police website "the Delhi Traffic Police has been managing the show with acute professionalism and competence."
"There has been increased transparency, interface and interaction with the public on suggestions/complaints/problems through e-mails/fax which has been institutional and strengthened and there is prompt and timely redressal," the Commissioner's message says.
Similarly, the message of the Joint Commissioner of Police, Traffic reads, "The website has become a tool to interact with people, who send their suggestions, complaints about the traffic management, which is welcomed by us."
Social activist Anil Sood, who is associated with traffic management and Right to Information (RTI) activities, said, "It's a case of total carelessness and casual attitude of the law enforcing agency, which always makes tall claims."
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