Tata Consultancy Services topped the list of top 10 best performing IT services providers worldwide rated by Global Services, a specialized publication for IT businesses.
Dharam Shourie
NEW YORK: Tata Consultancy Services topped the list of top 10 best performing IT services providers worldwide rated by Global Services, a specialized publication for IT businesses.
Indian companies dominated the list with Cognizant Technologies occupying second position followed by Infosys Technologies, HCL Technologies, Neoris and Patni Computer System.
The 7th spot was occupied by MindTree Consulting followed by Politec, Satyam Computers Servicee and Wipro Technolgies.
The top ranking for both Leaders in Human Capital Development and Best Performing BPO providers went to Genpact, and Hinduja TMT was selected as the Best Performing Global Call Center Provider.
The honour for the best performing Managed Services Providers went to Affiliated Computer Services of the US.
While Polaris Software Labs with delivery centers in India led the list of the Top 10 Specialty Application Development Providers, the Top Engineering Services Provider slot went to Patni Computer Systems.
India accounts for the largest number of companies among the top 100 with 36 finding the coveted slots and is followed closely United States with 32 outfits. Together India and the United States corner 68 of the 100 slots.
An expert from Global Services, a CMP-CyberMedia publication and outsourcing experts at neoIT, a consulting firm that specializes in servicing globalization, identified top service providers on the basis of survey conducted by the publication.
CMP-CyberMedia LLC is a 50-50 joint venture between CMP Media in the US and CyberMedia in India.
The evaluation is based upon 250 data points collected from service providers from 18 countries and third parties regarding effective operations, service offerings, client relationships, and human capital.
The winners are organized in three categories: Customer and Business Process Ads, Regional and Emerging Provider Awards, and Tech-Delivery Awards.
Commenting on what made these firms more special than others, Pradeep Gupta, Chairman and Managing Director, CyberMedia, said, "These firms demonstrated a pattern of market leadership, innovation and outstanding customer service."
Quoting an analyst from Aberdeen Group, Global Services predicts that the market for outsourced IT services will become more global in nature leading to a buyer's market. A broader competitive field will create downward pressure on prices as providers in other parts of the world, particularly Eastern Europe, are finding better seats in the arena.
The listing, the Global Services said, throws up an interesting challenge to India's software supremacy in the form of 8 firms from China, 4 firms each from Malaysia and Eastern Europe, 3 each from Brazil and Mexico, and 2 from Russia.
An offshoring software firm each from Ukraine, Philippines, Latin America, Czech Republic and Romania signals the arrival of an entirely new set of nations providing software and IT services.
It estimates that the US purchases of IT goods and services will grow five percent in 2007 to touch $1.55 trillion. Over a dozen of the 32 American firms listed in the Global Services 100 survey are servicing their global customers through their India facilities.
America is known to source nearly two-thirds of total IT and BPO exports from India. Indian firms are hoping to export IT and BPO services exceeding $31 billion in the 12 months ending March next.
The Top emerging Global Service Providers slot went to Globant of Argentina; the Top South of the Border slot went to Softtek of Mexico with delivery centers in Mexico, Brazil and Spain.
Neusoft Group of China with over 10,000 employees bagged the Top Emerging Asian Markets rank and the IBA Group of the Czech Republic, the largest IT service provider in Eastern Europe, topped the list of Top Emerging European Markets.
Nearly two-fifths of the respondents to the Global Services 100 survey expressed concern about extended sales cycle, employee attrition and the ability to scale operations.
The survey reveals that 50 per cent of the outsourcers look for firms that bundle IT and BPOs services.
The Indian firms in the top 100 included 24/7 Customer, Caliber Point Business Solutions, Exl Service Holdings, Genpact, ICT Group, i-flex solutions, Infinite Computer Solutions, Intelenet Global Services, ITC Infotech, Knoah Solutions, marketRx, Mastek, Microland, MindTree Consulting, Mistral Software, Motif, NIIT SmartServe, OfficeTiger, Promantra Synergy Solutions, QuEST, Satyam Computer Services, Sonata Software, Symphony Services, TransWorks Information Services, Customer, Vee Technologies, WNS and Zensar Technologies.
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}
)
){kind=small}
){kind=small}
)
)
)
)
)
){kind=small}
){kind=small}
){kind=small}
){kind=small}
){kind=small}