Tata Motors told to pay Rs1.5 lakh to consumer after failing to provide booked car model

The Central Mumbai consumer dispute redressal forum on Monday directed the Tata Motors and one of its subsidiary firms, M/s Concorde Motors, to pay Rs1.5 lakh compensation to a Santa Cruz-based resident after the two failed to provide him car model that he booked.

The forum has directed the two to pay the amount with nine per cent interest rate from 2012. the forum has also directed them to pay an additional amount of Rs10,000 to the complainant towards his litigation cost.

On October 31, 2011, Pankaj Mathur had booked a car named Tata Indigo Manza New Aura. Mathur booked the car with special features like the rear demister, tilt adjustable power steering, ab power outlet in the rear cabin by paying a booking amount of Rs50,000. However, at the time of taking delivery on November 14, 2011, he realised that the special features were not installed in the car. The firms then issued an apology letter and offered him a discount of Rs5,000 for their mistake.

The firms, in their reply to the forum, claimed that at the time of booking, the said features were not available. Also, since they could not provide him with the additional features, they offered a discount to the complainant.

The forum, however, held the firms guilty of lapse of services and penalised them.