Twitter
Advertisement

Consumer forum fines Jet Airways for humiliating flier

Latest News
article-main
FacebookTwitterWhatsappLinkedin

The suburban district's consumer dispute redressal forum has held Jet Airways guilty of failing to provide required services to its consumer by causing embarrassment to him on board, and penalised the airline.

The forum has directed it to pay compensation of Rs25,000 to the complainant for the humiliation, insult, mental harassment and loss of business caused to him. It has also directed the airline to pay back the booking amount of Rs3,384 with 10% interest from November 2011, as well as Rs5000 towards the complainant's litigation cost.

According to Andheri resident Shirish Shah, he had booked an e-ticket on November 20, 2011, for travel on December 1 to Ahmedabad for business. Shah, in his complaint, said, "On December 1, I reached the airport at 7.45am, well before the flight could take off. I was issued a boarding pass too. However, minutes after boarding, a staff member told me that I had not been allotted a seat, and that the boarding pass issued was a stand-by one. I was made to disembark as they claimed the flight was overbooked."

Shah also claimed that after he was offloaded, an airline staffer told him that they can allot him a seat in the next flight, and offer a compensation of Rs2,000.

The airline, in its reply, claimed that it was only due to excess booking on account of over sale of tickets for the flight concerned that Shah was issued a stand-by boarding pass.

The forum, however, maintained, "Airlines cannot brush aside or shrink from their responsibility by merely attributing it to some mistake or confusion. ...the complainant, a senior citizen, had entered the aircraft with (a) legitimate boarding pass, and was allocated seat as a bonafide passenger, and then was humiliated and insulted in front of more than 150 passengers and the crew."

Find your daily dose of news & explainers in your WhatsApp. Stay updated, Stay informed-  Follow DNA on WhatsApp.
Advertisement

Live tv

Advertisement
Advertisement