UP, Maharashtra, Rajasthan and Gujarat have the maximum number of consumer cases pending.
In a bid to provide faster disposal of cases relating to consumers across the country, the government is all set to introduce e-filing of complaints in consumer courts.
In reply to a question in the Rajya Sabha, minister of state KV Thomas said the government is contemplating to amend the consumer protection act and introducing online filing of cases.
At present, Uttar Pradesh has the highest number of pending consumer cases in India. However states likes Maharashtra, Rajasthan and Gujarat follow UP’s footsteps. Minister of agriculture, consumer affairs and public distribution, Sharad Pawar, in a written reply in Lok Sabha, said that more than one lakh consumer cases both in state commissions and district consumer forums are pending in Uttar Pradesh only.
“Maharashtra is on the second spot with almost 36 thousand consumer cases pending across the state. States like Gujarat and Rajasthan also have a backlog of pending consumer cases with nearly 25 thousand and 24 thousand cases respectively,” Pawar statement reads.
According to figures, nearly 3.68 lakh consumer cases are pending across the country, out of which more than 2.50 lakh, 1.81 lakh and 8,000 cases are pending in District Forums, State Commissions and National Commission respectively.
The government of India has taken some steps for the clearance of the backlog of cases pending before various consumer for a, including national commission, in addition to speedier disposal of fresh cases. Some state commissions and district forums are adopting the process of holding Lok Adalats for speedy disposal of cases. The National Commission has also started holding Lok Adalats.
The Delhi high court has already started two e-courts last year, which are running successfully, and were the first in India in which paper files were replaced with a sleek LCD screen and a touch screen handbook.
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