Singapore Airlines extends contract with TCS

The country's largest IT company, Tata Consultancy Services, said on Thursday that Singapore Airlines has extended its contract with the firm by three years.

TCS would continue to manage a significant portion of Singapore Airlines' IT systems including 24x7 business critical application ranging from passenger reservations to flight operations, the software major said in a statement.

"TCS' rigorous metrics-based management model and airline domain expertise will ensure increased responsiveness for Singapore Airlines customers and its application rationalisation programme will help the airline minimise costs, reduce risks and increase business agility," it said.

After the end of the existing term, Singapore Airlines went through a formal vendor selection process and chose to partner TCS based on the firm's strong capabilities in offering integrated IT services to support a range of processes and applications across the airline, it added. 

For the past 12 years, TCS has successfully helped the airline improve efficiency, reduce operational and maintenance costs enabling productivity gains in its applications space, the statement said.

According to the release, TCS's partnership with Singapore Airlines dates back to the early 90s when the two organisations set up a joint venture known as Aviation Software Development and Consultancy (ASDC) to support mainly Singapore Airlines' IT systems and applications.

ASDC was eventually acquired and integrated into TCS in 2006. In 2008, TCS was awarded a five-year contract with Singapore Airlines Cargo to service its cargo revenue accounting back office processes.