They claim current practice of file movement is easier and speedier.
For want of that elusive "feel", it seems state's babudom hasn't caught onto Gujarat’s enthusiasm for e-governance! At least this is what they have claimed. However, it is also very evident when it comes to the Integrated Workflow & Document Management System (IWDMS), which doesn't seem to excite the state bureaucrats who are stuck up more on the age-old practice of clearing paper files. Ironically, these are the very set of bureaucrats who are lobbying hard to project the state's great success in e-governance and garnering accolades for effective implementation of Information and Communication Technology (ICT) at national and international levels.
The IWDMS, which was installed in the government for a speedier and easier file movement and clearance, is clearly avoided by the babudom while clearing files.
"There is problem of interface. For years, we have been clearing files by set process, taking files in the hand, browsing through it for references and writing notes and instructions on it. On computer network all this is possible, but that feel is missing. I personally feel more comfortable working with the current process of file movement," said a high level official in the state government.
Another officer talked about the time management. He claimed that the manual interface is better than the IWDMS. "Unlike the present format, in the IWDMS, I will have to keep clicking on the pages to reach a particular page for any reference. Many files have bunch of papers, so in the process of clicking the page to reach at a particular reference, the link with the subject of the file disrupts. Where in the present system one can easily tag the pages and turn to those pages in no time."
The officer also gave a demonstration of the file. He also added that while browsing the files in IWDMS it is difficult for them to call their subordinates and give them instruction on the subject or point out errors in the process of noting etc. Whereas in the manual system it is possible to call the subordinates and get such issues resolved on the spot. It saves time, they claim.
Another secretary level officer said, "I don't use IWDMS much. There is also an issue of writing notes in the computer interface. I know Gujarati language but I don't know Gujarati typewriter. So either I will have to do noting in English by typing in the IWDMS or learn Gujarati typing or keep a special person who would type my notes. I don't think it is feasible and at this age it is difficult to learn Gujarati typing only for the sake file notings."
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