Ankur has engaged in a lot of research on Digital Transformation and Adoption and Organizational Change Management effects on businesses; his insights have led to a major shift in the processes used by businesses in digital change.
Ankur Khare, an acclaimed expert in Digital Transformation and Change Management, guides organizations by showing how they can use digital transformation, make significant improvements in adoption, and increase the ROI from their investments.
Having been in the industry for so long, Ankur has engaged in a lot of research on Digital Transformation and Adoption and Organizational Change Management effects on businesses; his insights have led to a major shift in the processes used by businesses in digital change.
Q: How did you become a Digital Transformation and Change Management expert?
Ankur: I started my career in the IT sector in the early 2000s, somewhere almost when businesses began utilizing technology for smoother workflows. Gradually, I could observe how the landscape changed dramatically, and gradually, thanks to modern technologies technology appeared to be a component of every stage in business. I got to understand the business sector was investing heavily in digital management while there was a primary striking point which is the adoption management and change process. This was a very crucial time for me, through which I managed to center my efforts on knowing how the digital world will be navigated by businesses without creating chaos and optimizing processing.
Q: What precisely is digital transformation, and why does a business need to care about it?
Ankur: The digital transformation is what put the digital technology in all business areas, and as a result, they become fundamentally changed and value delivery to the customers. In addition, Digital Transformation entails utilizing new technologies like cloud computing, social media, data analytics, and artificial intelligence to streamline operations, design and create new business models as well and improve customer experiences.
Digital Transformation is a key concept for enterprises to follow the constantly evolving speed of now. Using the technological tools businesses would be able to open new perspectives of development, collect their tasks of this level, and enhance their users’ experience.
Q: What are some of the common challenges that businesses face when implementing Digital Transformation initiatives, and how can they overcome them?
Ankur: Digital transformation usually meets resistance among employees when it is being implemented that is one of the main difficulties that companies have to deal with. Workers and other stakeholders can see the transformation as a risk to their positions and can be resistant to working with newly implemented systems.
Companies undergo these difficulties, and the approach to its solution should be based on change management and dissemination. They should make their employees and other stakeholders aware of the benefits of the change train them properly and extend the required mentorship and support to cope with the latest working methods. Stakeholders can be empowered through the inclusion of them during the process of change and alignment with business goals. This environment can be characterized by trust and collaboration and, thus, increase the adoption rate.
Q: How can businesses measure the success of their Digital Transformation initiatives, and what metrics should they focus on?
Ankur: The evaluation of a successfully achieved digital transformation can be quite an obstacle because there is no common approach. Nevertheless, businesses would rather employ metrics that are geared toward their objectives. They can be represented by the following- customer satisfaction, employee engagement, shortening the time to market, efficiency gains, and revenue growth.
Businesses themselves should also pay attention to the measurement of the success of their business Digital Transformation initiatives. This entails evaluating the costs of the project and comparing such costs to what has already been gained. With the aid of ROI, companies can judge whether the measure is rewarding enough and define which areas should be worked on to enhance the ROI.
Q: What advice do you have for businesses looking to embark on a Digital Transformation journey?
Ankur: The message for businesses is to view Digital Transformation firstly as a journey and secondly as reaching an endpoint. Overcoming Digital Transformation is an extended process that demands consistent investment and improvements. Businesses should be working on developing the proper foundations and capabilities enabling them for the Digital Transformations, including people, processes, and technologies.
Businesses have to give the space for the creation of a culture of innovation and experimentation, which will allow them to do trial and error about different approaches and strategies. The development of a flexible outlook and a willingness to change is a criterion that can orient the businesses' capacities, helping them deal properly with the issues of digital transformation.
Q: What are the emerging trends in Digital Transformation and Change Management that businesses should be aware of?
Ankur: Among many rapidly advanced growth trends in Digital Transformation and Change Management, firms should take full consideration. However, it is considered that AI is the most popular technology in business process integration. AI gives the ability for companies to restructure their overall business functions in addition to having the potential to automate routine work, improve customer service, and create personalized services.
Another trend that gained strength recently is the rise in the level of cybersecurity and data privacy concerns. What is more, an ever greater number of companies are nowadays utilizing digital technologies to hold and operate information that can be highly secret, thus a cyber risk is more critical than before. Corporations should concentrate on implementing extraordinary cybersecurity solutions and on complying with the data privacy law ending up being the customers to be protected.
AnkurKhare sheds light on how digital transformation and change management are doable and there are various paths to achieve this. Incorporating his knowledge and active practice, Ankur has played a crucial role in assisting businesses to obtain the necessary tools and setups to start their Digital Transformation journeys. Using change management, adoption, and ROI as a framework, enterprises can be sure to get the maximum benefit out of their digital investments and ultimately become the leading company in their niche.
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