A snack company has been told by a consumer court here to pay Rs 2,000 as compensation to a buyer who found ants in a sealed bottle of almond syrup.
NEW DELHI: A snack company has been told by a consumer court here to pay Rs 2,000 as compensation to a buyer who found ants in a sealed bottle of almond syrup.
The Delhi State Consumer Disputes Redressal Commission headed by Justice JD Kapoor and member Rumnitta Mittal described it as a deficiency in services and ordered Haldiram to pay Rs 2,000 within in a week to buyer Kuldeep Singh.
The commission rejected Haldiram's contention that it is a reputed firm that maintains high standards of bottling that completely rule out the entry of foreign objects in its products.
"Mere high reputation of manufacturer or trader does not raise the presumption that each and every article produced and manufactured by it is free from defect," it said, rejecting Haldiram's appeal filed against the order of a District Consumer Forum that held it guilty of deficiency in services and told it pay Rs 2,000 as fine.
The commission held that the company cannot escape its liability for selling defective goods containing foreign, hazardous substances that can be detected by the naked eye.
The bench was hearing two cross-appeals filed by the company and Singh, who was dissatisfied by the compensation awarded to him by the forum.
Singh had purchased two bottles of almond syrup. He consumed one of them and, to his shock, found a large number of dead ants in the other bottle.
Singh went to a doctor, assuming that the bottle of syrup consumed by him might have caused some damage to his health. Later, he sent a legal notice to Haldiram, claiming Rs 20 lakh as compensation.
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