Air India is facing criticism after a vegetarian passenger, Veera Jain, shared on social media that she was served a non-vegetarian meal on flight AI582 from Calicut to Mumbai.
In a recent incident, Air India is under scrutiny after a vegetarian passenger, Veera Jain, expressed her dissatisfaction with the airline for serving her a non-vegetarian meal during her journey on flight AI582 from Calicut to Mumbai. Ms. Jain took to social media, specifically X (formerly Twitter), to share her experience, posting photos of the in-flight meal that clearly showed pieces of chicken despite being labeled as a "veg meal."
"I was served a vegetarian meal with chicken pieces in it on my Air India flight AI582! I boarded the flight from Calicut airport, which was supposed to take off at 18:40 PM but left the airport at 19:40 PM," Ms. Jain stated in her post.
The images shared by Ms. Jain revealed the packaging marked with "veg meal," raising concerns about the airline's food handling practices. She recounted informing the cabin supervisor, identified as Sona, who apologized and acknowledged multiple similar complaints. However, Ms. Jain noted that no actions were taken to alert other passengers with vegetarian meals.
Ms. Jain's grievances extended beyond the meal mishap. The AI582 flight experienced a one-hour delay, jeopardizing her friend's connecting train to Ahmedabad. Frustrated by the missed connection and the unexpected addition of chicken to her supposedly vegetarian meal, Ms. Jain took to social media to voice her concerns. In her posts, she tagged regulatory bodies such as the Directorate General of Civil Aviation (DGCA) and Union minister Jyotiraditya Scindia, demanding accountability and swift action.
In response to the growing social media attention, Air India replied to Ms. Jain's post, urging her to delete sensitive details from the public tweet and share them via direct message (DM) along with her PNR for further assistance.
Despite engaging in a direct message conversation with Air India, Ms. Jain expressed dissatisfaction, stating, "For the issue raised, they have only given me apologies via DM. I don't understand how it is not a realization for them that this is a case of hurting sentiments. Imagine not making the payment right when booking their flight and later just apologizing for it continuously." The incident has sparked a discussion on the airline's responsibility and passenger satisfaction, prompting further scrutiny of Air India's service standards.
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 "Passenger receives non-vegetarian meal despite ordering veg; Air India responds")
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