ICICI Bank has been asked by the Delhi Consumer Commission to pay over Rs 85,000 to an Indian Army officer for raising false bills against purchases made through his debit card.
NEW DELHI: ICICI Bank has been asked by the Delhi Consumer Commission to pay over Rs 85,000 to an Indian Army officer for raising false bills against purchases made through his debit card, which he in fact never possessed.
"Appellant (ICICI Bank) has committed grossest kind of deficiency in service in raising false bills without proving delivery of the card," Commission's President Justice J D Kapoor said while dismissing the appeal of the bank.
Slamming the bank for debiting over Rs 45,000 to the account of Lt Colonel Rajesh Yadav towards purchases made through his debit card, Justice Kapoor in a recent order said "If the service provider fails to prove the delivery of the card upon the consumer, it has to face the consequences".
The Commission was hearing the appeal by ICICI against a Consumer Forum's order which in April had directed the bank to remit back the amount erroneously debited by it to Yadav's account and slapped on it a fine of Rs 40,000 for "deficiency in service".
According to the complaint, Yadav, who was posted in Jammu and Kashmir at the time, was taken aback after he received a bill of over Rs 45,000 in September, 2005, for purchases made through debit card while he waited the card to come at his doorstep.
The army officer had to make several trips to the capital from J&K and visited the ICICI office for redressal of his grievances but to no avail and he subsequently filed a consumer case against the ICICI Bank.
In its appeal, the bank tried to shirk off the responsibility saying the card was duly received by Yadav's mother and hence it could not be held to be at fault.
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