The customer comes to the bank with an implicit trust. But just as customers have their expectations, we have ours too, says Neeraj Jha.
Neeraj Jha (Head, Corporate Communication HDFC Bank)
What is the update on the Khar locker case? Has your bank initiated an internal enquiry to find out what happened?
Our internal enquiry into the matter is complete. There is no security lapse from our side for sure.
How safe are your lockers?
Our lockers are absolutely safe.
What are the kinds of security measures that your bank takes to ensure lockers are not tampered with?
We take adequate security measures (does not elaborate). The customer comes to the bank with an implicit trust. But just as customers have their expectations, we have ours too. We expect that customers do not do anything that gets the bank into trouble. At the time of issuing a locker to the customer, we enter into an agreement with the customer. There is a clearly stated proviso that the bank is not responsible for any loss or damage to his belongings in the locker.
You are talking about global standards of safety measures. There are many complaints from customers who say that when they stand in queues in the bank to deposit money or withdraw money, representative from your bank disturb/distract them with various offers like credit cards. Customers’ complain this diverts their attention during monetary transactions.
We have not come across any such complaint so far. Our branches are user-friendly.
How many lockers do you have across the country?
(No answer)
Now that an instance of locker theft has occurred, what corrective measures does the bank propose to take?
It would not be appropriate to comment on the case at this juncture.
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