At present, passengers can self-check-in and can get boarding pass but still have to stand in queue for tagging the bag. However, passengers, if they choose to, will still be able to check-in their bags in the traditional manner.
Now, passengers departing from Terminal 2 of city's Chhatrapati Shivaji International Airport (CSIA) can print their own bag tags and boarding passes, thanks to kiosks installed in the check-in area of the terminal.
As per airport officials, after self-tagging their bags, passengers can proceed to the dedicated self-bag drop counters of their respective airlines. "Airline agents at these counters will verify the bags and complete the check-in process," said an official from the Mumbai International Airport Limited (MIAL), the company that operates CSIA. Passengers can then straight head to the security clearance area.
The initiative, which MIAL officials claim to be a first-of-its-kind in the country, will help to reduce queues in the check-in area. At present, during peak hours the queues get long and serpentine because of which, at times, passengers create chaos. Further, the initiative will give passengers more convenience and save their time.
For now, the facility has been introduced on only Air India flight on the Mumbai-Delhi and Mumbai-Bengaluru route; it will be later expanded to other routes and airlines. Though the self-check-in boarding pass facility is available on all the 56 kiosks placed at CSIA, only 12 have been made available so far on trial for the bag tagging initiative.
"We are also taking up this initiative with international airlines to speed up the check-in process and enhance overall passenger experience," the official added.
At present, passengers can self-check-in and can get boarding pass but still have to stand in queue for tagging the bag. However, passengers, if they choose to, will still be able to check-in their bags in the traditional manner.
Bengaluru's Kempegowda International Airport, which is run by GVK, the same operator which runs CSIA, had in May last year announced similar baggage handling kiosks, but its implementation is yet to see the day of the light.
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