Credit cards may save you the trouble of carrying cash. But for a city resident Satish Chinai, the card brought liabilities for transactions that he never undertook.
Credit cards may save you the trouble of carrying cash. But for a city resident Satish Chinai, the card brought liabilities for transactions that he never undertook.
But Chinai is now happy as a consumer dispute redressal forum has asked the Standard Chartered Bank to reverse the entry which charged Chinai with a bill of Rs 35,527.
Chinai approached the forum after he received a bank statement which showed some transactions including international ones being done through his global standard chartered credit card.
The court of judge AK Aswani ordered the bank to reverse the Rs35, 527 entry and compensate Chinai with Rs1500 for mental agony. Chinai, a resident of Satellite, and his son had applied for the credit card.
On June 11, 2005 they received two faulty credit cards. Chinai's card had a photograph of his son and his surname was spelled wrong. Due to the errors, Chinai and his son did not operate the card. Despite non-utilisation, Chinai received a credit card statement on August 25, 2008. Chinai's advocate, Parag Gandhi and Dishant Thakker said, "In the statements, a number of transactions including some made from foreign locations were shown."
Gandhi said Chinai is not a passport holder and hence there is no question of visiting foreign locales. Chinai informed the bank through an e-mail and the company blocked his card. It issued another add-on-card in his son's name.
This time too the card was faulty as it did not have a photograph of his son. Chinai then received another statement on September, 25, 2008 which showed an outstanding debit balance of Rs 29,884.
Moreover on November 15 and December 25 Chinai received two more statements for an outstanding amount of Rs 31,601 and Rs 33,491. All this, despite the fact that his card was blocked on September 4, 2008.
"We tried to tell them of the mistake but the bank did not respond. Later the bank started sending their henchmen to recover the so called outstanding dues," said Chinai.
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