On a trial basis, it is now allowing passengers to reschedule their date of journey without any extra charge. The service can be availed at all KSRTC booking counters in the city.
The Karnataka State Road Transport Corporation (KSRTC) has come up with yet another passenger-friendly facility. On a trial basis, it is now allowing passengers to reschedule their date of journey without any extra charge. The service can be availed at all KSRTC booking counters in the city.
“This facility has been running on a trial basis for the past two months now and the response has been quite good. This facility gives flexibility to our users, which is our motive,” said Channabasappa Herur, chief marketing manager, KSRTC.
Not just the date of journey, the service also allows passengers to change their destination. After rescheduling, the passenger gets a new trip code, bus number and Passenger Name Record. The application changes rest of the details except the date which is according to the passenger’s wish.
Rescheduling was not possible in the previous system and passengers had to first cancel their trip before booking the rescheduled journey afresh. In cancelling a ticket, a passenger has to do away with 25% of the fare.
KSRTC is also planning to incorporate the new service in its e-ticketing facility. It will soon roll out the new version of the online ticketing service.
“This is definitely helpful for people who have to frequently change plans of their official tours. But we would like to have the online version, because most of the times we book tickets on the KSRTC website,” said Himanshu Thapa, a marketing professional who resides in Koramangala.
In May, KSRTC had started bookings through mobile phones. Officials said the response to the service had been encouraging. The service allows passengers to travel without a printed copy of their ticket. They only need to show their mobile screen with the ticket confirmation message.
“This is not just an easy way for the passengers who frequently and mostly travel by air-conditioned buses, but also a green endeavour,” said the KSRTC spokesperson.
KSRTC has also invited tenders for the air-conditioned lounge in Mysore City Transport Corporation bus terminal and Kempegowda Bus Station in Majestic. An air-conditioned lounge was launched in Shantinagar on May 25. Among other things, it has a booking counter and electronic display board of schedules.
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