For citizens who trudge to government offices to get their plan sanctioned to construct a home or get an electricity connection, here is some hope coming their way—the Citizens’ Charter.
For citizens who trudge to government offices to get their plan sanctioned to construct a home or get an electricity connection, here is some hope coming their way—the Citizens’ Charter.
The state cabinet on Friday is likely to approve the proposal to implement the Citizens’ Charter in all government offices, with stringent time limit to deliver various services.
The proposed Citizens’ Charter makes it mandatory for offices and departments to appoint a Grievance Redressal Officer and citizens can file complaints if a listed service is not delivered within the stipulated time-frame. The official concerned would be slapped with a fine and would face penal action if found guilty of failing to deliver the service on time.
The initiative comes as part of the government’s assurance to provide responsive and transparent governance. Using information technology for effective administration and introduction of e-governance to curb corruption has been a long-pending suggestion for administrative reforms in the country and Karnataka is taking a major step with the Citizens’ Charter, a senior cabinet minister told DNA.
As part of chief minister DV Sadananda Gowda’s plans to turn the administration people-friendly, his office would soon set up an exclusive grievances redressal cell that would work round the clock. It would be equipped with modern facilities and personnel to receive complaints or petitions through e-mail, telephone or personal delivery.
The government will also set up similar cells at the district and taluk level.
Prompt clearance of files is another issue Gowda is trying to ensure through greater accountability. He has begun the initiative from his office by setting a 15-day deadline for clearing any file, unless it has legal hurdles.
Gowda’s has instructed department heads to develop such a work culture.
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