While the flyers alleged mismanagement and apathy, the airline
said that they took proper care of their guests and even offered them accommodation.
The intense fog in Delhi is making matters worse for flyers as nearly 200 passengers on JetLite’s Hyderabad-Delhi flight found out on January 20. It took them nearly 24 hours to reach their destination Delhi instead of the usual 1.50 hours.
While the flyers alleged mismanagement and apathy, the airline
said that they took proper care of their guests and even offered them accommodation.
Actor and fitness instructor Reema Sarin was one such harried passenger on JetLite’s S2 242 Hyderabad-Delhi flight who took 24 hours to reach Delhi. The flight was scheduled to leave from Shamshabad airport at 4.20pm on January 20 but got delayed by two hours and later by two more hours.
“The flight eventually departed at 8.15pm but at 9.40pm, with 40 minutes left to land at the Delhi airport, the pilot announced that due to intense fog in Delhi the flight was being diverted back to Hyderabad. We all got a little irritated, as we had waited all day to fly and it had been a long day for us,” Sarin said.
The flight landed at Hyderabad at 11.30pm and by midnight, the
passengers alleged that the airline refused to offer accommodation and asked them to fend for themselves.
“There was a bandh that day in Hyderabad and there were very few cabs running. The Airport Bus - AeroExpress too wasn’t running.
Sarin then hired a cab and got herself booked in a hotel that was 6kms away from the highway and paid Rs8000 for a night. She said that a one way trip from the airport into the city costs Rs600 but she had to pay Rs1200 as she was asked to report back to the airport at 6am for a 8am flight the next day. Some passengers even spent the night at the airport. When the passengers came in the next day they were told that the flight will leave at noon.
“It is then that we put our foot down as we had gone through a lot of torture. The airline finally put us on a 4.15pm flight after 24 hrs of torture,” she alleged.
A Jet Airways spokesperson said the JetLite Hyderabad-Delhi flight S2 242 had to return to Hyderabad at 10.55pm on January 20 due to heavy fog.
“All transit guests were then provided accommodation at the Novotel Hyderabad Airport. Other guests that had joined the flight were given two options: a full fare refund or accommodation on the JetLite flight of January 21 as no other carriers could fly to Delhi because of fog,” the spokesperson said, claiming that JetLite also made arrangements for dropping local guests to their homes in Hyderabad.
“On January 21, the flight could not take off at 9.00am as the arrival of JetLite crew was delayed due to fog,” he said.
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