Swipe Technologies partners with Haptik messaging assistant

Users can now talk to Swipe customer support with a simple message on AssistX, powered by Haptik.

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Swipe Technologies, India’s largest tablet/fablet portfolio owner, today signed an alliance with Haptik Inc. to offer on-the-go support to its discerning customers through Haptik's smartphone messenger app. Haptik offers customer service beyond the realms of call center working hours, packed with ultimate convenience. This partnership doesn’t only mean customer support for Swipe users, but  also  makes  Swipe  Telecom  the  first  ever company to enable cash-on-delivery purchases of their devices with a simple message on Haptik itself. 

Haptik Inc has an app on the iTunes store and Play Store that enables customers to avail of customer service and support for over 200 companies across 13 categories, in a real-time, private, asynchronous way. "Just send a message through the app and a Haptik expert will respond within five minutes."

Shripal Gandhi, Founder & CEO, Swipe Technologies, said, “Thanks  to  Haptik’s  mobile  app, Swipe  customers  will  be  able  to  resolve their  queries  within  five minutes.  Customer  behavior  patterns  have  confirmed a sharp  shift  from voice to texting preference for a variety of reasons, and this will aid that process”

“Mobile messaging is a new form of Search,” said Aakrit Vaish, Co-founder & CEO, Haptik Inc. “Questions  around  gadgets  &  technology are the  most  frequently asked on Haptik today. Users constantly have queries, and/or are looking for information.

The Swipe AssistX app with Haptik is going to be available on all Marathon & Slice series of devices starting February 2015.

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