Overcharging rail passengers won't be tolerated: Luthra

A zero-tolerance policy will be adopted towards overcharging passengers at railway stations and in trains, Northern Railways Chief Divisional Commercial Manager (Ferozepur division) Monu Luthra said today.

Luthra said that any complaints regarding overcharging in catering of various items, including food, will be taken seriously and meted out with strict punishment.

He said that special care will be given to quality, hygiene and cleanliness in catering of provisions, especially food, to passengers at all 260 railway stations of Ferozepur division.

Luthra disclosed that paid toilet facility will also be started at railway stations in the division.

"The stations having maximum flow of passengers and categorised as A and +A stations will have special facilities for the physically-challenged persons," he said.

"These will include provisions of wheelchairs, ramps, low-height drinking water outlets, specially-designed toilets," he said.

Maintaining that plans are afoot to boost railway income through non-fare-revenue(NFR), Luthra said that Divisional Railway Manager Vivek Kumar had set up two committees for the purpose.

A three-member committee is being headed by Luthra and it has received two offers of innovative advertisement displays by two parties.

Under the non-fare revenue scheme, the Railways will allow use of the space at a price for advertisements at railway stations, rail bridges and gates, he said.

Luthra also informed that all unmanned rail crossings in Ferozepur division will either be eliminated/merged or provided limited-height subways by 2020 in order to prevent accidents.

(This article has not been edited by DNA's editorial team and is auto-generated from an agency feed.)