SpiceJet passengers hit most by cancellations

SpiceJet held the dubious distinction of having the maximum number of passengers affected by flight cancellations and delays beyond two hours this July, and had to shell out over Rs30 lakh in compensation.

As per Director General of Civil Aviation data, 1,657 SpiceJet passengers were affected by flight cancellations (Rs15.83 lakh in compensation) and a staggering 15,629 more because of delays beyond two hours (Rs15.27 lakh in compensation).
Air India was a distant second in this, with almost 7,000 passengers affected by flight delay beyond two hours; another almost 5,000 passengers were affected due to flight cancellations. The airline had to pay almost `23 lakh as compensation.
IndiGo and GoAir reported no cases of denied boarding; 750
GoAir passengers were affected on cancellations (zero for IndiGo) and the two low-cost airlines were neck and neck in passengers affected by delays of beyond two hours at 3,652 and 3,257, respectively.     Turn to Page 8
During July, Jet Airways and JetLite together had 6,299 passengers stranded due to delay beyond two hours, 1,456 on cancellations and 614 were denied boarding.
Then, Air India domestic had more than double the average cancellation rate at 2.5%, while Kingfisher was second at 1.9%. But all other airlines were below the average cancellation rate of 1.2%, with Jet Airways having least number of cancellations at 0.5%.