WORLD
Prime Minister of Malaysia Najib Rajak spoke to media in a press conference and said that new satellite data had been obtained which concluded that Malaysia airlines flight MH370 had ended crashing into the Indian ocean. While, there was simmering hope among family members that the plane would be found, this revelation put a disastrous end to those hopes.
"MH370 flew along the southern corridor and it’s last position was in the middle of the Indian Ocean west of Perth," Prime Minister Rajak said at Putra World Trade Centre Monday in Kuala Lumpur, Malaysia.
"This is a remote location, far from any possible landing sights. It is therefore with deep sadness and regret that I must inform you that, according to this new data, Flight MH370 ended in the Southern Indian Ocean.” he added.
Malaysian airlines went ahead and sent out text messages to family members about the announcement which was termed 'insensitive' by many. The message stated that the plane was officially lost and no one survived. There was a huge outcry on social media over the insensitivity.
This is SMS message received by families of those on board #MH370 at around same time that they were verbally briefed pic.twitter.com/zIy8qkIjWO
— Mark Stone (@Stone_SkyNews) March 24, 2014
But, the Malaysian airlines came forward and clarified that the families were informed in person as well before the text messages were sent.
"As the Prime Minister said, respect for the families is essential at this difficult time. And it is in that spirit that we informed the majority of the families in advance of the Prime Minister’s statement in person and by telephone. SMSs were used only as an additional means of communicating with the families." read the statement put on the website.
The text read as follows: It is with deep sadness that Malaysia Airlines earlier this evening had to confirm to the families of those on board Flight MH370 that it must now be assumed the flight had been lost. As the Prime Minister said, respect for the families is essential at this difficult time.
And it is in that spirit that we informed the majority of the families in advance of the Prime Minister’s statement in person and by telephone. SMSs were used only as an additional means of communicating with the families. Those families have been at the heart of every action the company has taken since the flight disappeared on 8th March and they will continue to be so.
When Malaysia Airlines receives approval from the investigating authorities, arrangements will be made to bring the families to the recovery area and until that time, we will continue to support the ongoing investigation.
Below are some of the Tweets from the location where the families were informed and reaction on social media about text messages sent by Malaysian airlines:
Can't believe the Malaysian Airlines text the families to say their loved ones were dead I'd be like hell no
— Courtney Weston (@Westoncourtney) March 24, 2014
Families of those that were on Malaysian airlines flight 370 received a text today telling them no one survived. Why are we sending a text?
— lauren berry (@laurenncolleen) March 24, 2014
"Assume beyond any reasonable doubt"?? What the hell does that mean? Text message: 'None of those on board survived' http://t.co/L7jWTTCFpF
— A S Z (@AdamZebra) March 24, 2014
#PHOTO: Malaysian Airlines sends text to families of passengers: "None of those on board #MH370 survived." pic.twitter.com/H1LX3zwzy8
— GIDI GOSSIP (@Gidi_Gossip) March 24, 2014
WOW! If you think customer satisfaction is bad @Amtrak Mr @PatrickRedknap imagine getting text by Malaysian Airlines pic.twitter.com/jHciSoSayN
— Rajesh (@RajeshTaylor) March 24, 2014
Malaysian airlines informing the families via text that MH370 definitely landed in the Indian Ocean. Not the best way of letting them know
— Chris Hodson (@cdwh87) March 24, 2014
Disbelief among #China families of #MH370 passengers. Woman screamed, "how can they lose contact at 2am and still see the flight at 8am?"
— Janis Mackey Frayer (@janisctv) March 24, 2014
"Tell the reporters the news is false," screams relative of #MH370 passenger at Beijing hotel where families were told the flight was lost.
— Janis Mackey Frayer (@janisctv) March 24, 2014
After holding vigil for 2+ weeks, #China families of #MH370 passengers were told by text message -- in English -- that the flight was lost.
— Janis Mackey Frayer (@janisctv) March 24, 2014
Howls of grief coming from room where officials told #MH370 families that flight is lost. Another stretcher just passed.
— Janis Mackey Frayer (@janisctv) March 24, 2014
Malaysian PM confirmed that satellite data reveals that Flight #MH370 ended in the southern Indian Ocean 'far from any landing sites'.
— Janis Mackey Frayer (@janisctv) March 24, 2014
The agony of a loved one "My son my daughter-in-law & granddaughter were all on board. All 3 family members are gone I am desperate." #MH370
— Saima Mohsin (@SaimaMohsin) March 24, 2014
Rest in Peace all on board #MH370 can't explain the sadness & silence that has shrouded our team. Can't imagine the turmoil of loved ones
— Saima Mohsin (@SaimaMohsin) March 24, 2014
#MH370 distraught family member screams through her tears to press, 'Tell the world it is false...the government needs to talk to us.'
— Gloria Riviera (@griviera) March 24, 2014
#MH370 Stretchers being carried into Lido hotel, at least one ambulance outside, men stumbling out and hunched over in tears, heartbreaking
— Gloria Riviera (@griviera) March 24, 2014
We have asked #Malaysia Airlines about the text messages sent to relatives. Their response here: pic.twitter.com/9fgCU1j8MC
— Mark Stone (@Stone_SkyNews) March 24, 2014
Text msg from Malaysia Airlines to Chinese relatives was in English, not Chinese MH370
— malcolmmoore (@MalcolmMoore) March 24, 2014
Relative of passengers on MH370 faints when watching press conference saying plane "ends" in Indian Ocean pic.twitter.com/vgFJZ2SRIt
— China Xinhua News (@XHNews) March 24, 2014
MH370 ends in southern Indian Ocean: Malaysian PM http://t.co/XU603LfFgJ pic.twitter.com/FGIx534Daz
— China Xinhua News (@XHNews) March 24, 2014
That's very poor of Malaysia Airlines to text the families of victims of #MH370 to tell them the believe their loved ones have been lost.
— Triumphatism (@Triumphatism) March 24, 2014
"Malaysia Airlines deeply regrets that #MH370 has been lost and there are no survivors." - statement from Malaysia Airlines text message
— Ryan (@ryancpwhite) March 24, 2014

Watch the heart-breaking video that shows how the family members reacted to the news:
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