Mukesh Ambani's Reliance Jio services restored after outage in Kerala

Thousands of Reliance Jio users in Kerala experienced major disruptions in mobile internet, JioFiber, and voice connectivity on Monday afternoon as the Mukesh Ambani telecom firm faced a significant service outage. The company later said that the services are now restored, ET reported. The outage impacted users across Kerala.

Downdetector data revealed that 54 per cent of the user complaints were related to mobile internet issues, while 27 per cent were about JioFiber and 19 per cent involved mobile network problems, ET reported. The platform confirms an outage only when the number of problem reports goes well beyond the normal baseline.

Several Jio users also turned to the social media platform X (formerly Twitter) to share their experiences with the outage. Reports suggest that Reliance Jio customers in Kerala are encountering difficulties in accessing Jio services. "Jio down completely," one user tweeted. "Jio network is down across Kerala for the last 1 hour. Anyone else facing network issues," another user wrote.

There is no confirmation yet on what exactly led to the disruption. It could be due to a backend system glitch or a technical update causing temporary network failure. Jio is the largest telecom company in India.

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