PUNE
It had taken Rs4.5 lakh, but failed to book tickets for the pilgrimage
The consumer forum has ordered an Aurangabad-based travel agency to reimburse Rs4.5 lakh paid by a man to arrange for his family’s annual Haj pilgrimage and pay him compensation of Rs50,000 for the embarrassment caused to him by failing to arrange for the pilgrimage.
The complainant, Gulamhussain Abdulrehman Shaikh, a resident of Sainathnagar in Nigdi, moved the plaint before the Additional Pune District Consumer Dispute Redressal Forum on February 16. He named three directors of Al-Aqsa Tours & Travels namely MA Wasim, NM Nayim and MA Shamin, all residents of Aurangabad, as respondents.
Shaikh’s plaint alleged, “I and my wife planned to go on Haj and approached the travel company for Mecca-Medina Haj tour. With all expenses we had to pay Rs2.25 lakh per person. Accordingly on July 23, 2012, I paid Rs4.5 lakh by depositing the amount in the travel company’s account. Despite paying the amount, I did not get any response and 40 days before the Haj tour, I personally called up the company asking for confirmation of the Haj tour dates, but they gave us assurances and false promises. Despite giving them the advance, they did not take us on the holy trip.”
He added, “Later, I personally travelled to Aurangabad to the tour company’s office, asking them to repay the amount, but they dilly-dallied. Later, the company issued us a cheque and that bounced. We sent a legal notice to company, but they started abusing me.”
Forum president Anjali Deshmukh and member SK Pacharne observed, “Shaikh paid the amount, which was used by the tour company. This indicated malpractice of business and deficiency in service on the part of the tour company. Because of the tour company, Shaikh’s family was not able to go on the pilgrimage. Shaikh had to undergo lot of mental and economic loss. Many of Shaikh’s relatives were aware that they had planned to go on a tour and due to this conduct, they had to face a lot of embarrassment in society as well as amongst relatives.”
The forum ordered the travel agency to return the amount paid to it in addition to a sum of Rs50,000 for causing mental harassment to the complainant.
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