ICMI Announces Global Partnership With Masar Training & Consultancy

COLORADO SPRINGS, Colo., Sept. 13, 2012 /PRNewswire/ -- The International Customer Management Institute (ICMI) has announced a new global partnership with Masar Training & Consultancy of Dubai, United Arab Emirates.

"We are thrilled to be working exclusively in the Middle Eastern region with Masar Training & Consultancy," said Linda Riggs, Strategic Training Director, ICMI. "Their expertise and understanding of ICMI's concepts and best practices are uniquely suited to a great partnership. We look forward to many years together in the future."

ICMI Global Partners work collaboratively with ICMI to achieve its mission of improving customer experiences globally. With this latest global partnership, Masar Training & Consultancy is able to offer ICMI's management, supervisor, and agent classroom training to Middle East countries, as well as the North Africa area covering Egypt, Libya, Tunisia, Algeria, and Morocco.

"Working with ICMI takes us to a new level," said Nabil Al Sayed, Managing Director, Masar Training & Consultancy. "The combination of ICMI's proven methods and expertise with Masar's experience and approach is the winning combo, we believe, in the potential of this partnership."

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com.

ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

About Masar Training & Consultancy
We are a group of young professionals with a fresh and unconventional outlook on the industry. Our strength lies in the diversity and experience carried through our previous career paths. Our team boasts a wide range of professional, academic and creative backgrounds that enhance our abilities to think outside the box in order to find the right solutions for our various clients. We have enjoyed successful implementation of various projects across the Middle East. We have worked with industries like the banking sector, insurance, airlines, telecommunication and facility management to list a few. Passion towards making a difference in the most creative ways is what brings us together.

Masar sets the foundation by mixing skill, expertise, modern learning methods and business support to produce development and future growth for organizations. For more information, visit Masar Training & Consultancy at www.masartraining.net.

SOURCE ICMI