The banking services via the instant messaging platform, WhatsApp are available 24x7, with no additional requirement of the application download.
If you are an account holder with the Bank of Baroda, here is important news for you. The state-run Bank of Baroda (BoB) has launched WhatsApp banking services such as balance enquiry, mini statement, cheque status enquiry, cheque book request, blocking debit card and information on products and services.
The banking services via the instant messaging platform are available 24x7, with no additional requirement of the application download.
Even non-customers can also use this platform for queries related to the bank's products, services, offers, ATM and branch location.
"With the growing prominence of social media, we believe that WhatsApp banking will offer immense convenience to our customers to meet their banking requirements," the bank's executive director AK Khurana said.
Another bank, the IDBI Bank has announced the launch of the Video KYC Account Opening (VAO) facility for Savings Bank Accounts. Through VAO, a customer can open a savings account with IDBI Bank from the convenience of his/her house or office as there are no physical forms to be filled and no visits to be made to the branch for opening one’s Savings Bank account.
Suresh Khatanhar, Deputy Managing Director, IDBI Bank inaugurated a centralized Video-KYC hub at Mumbai.
According to IDBI Bank, VAO is a completely contactless and paperless mode of on-boarding the customer and tailor-made for the demands of post-pandemic world.
Commenting on the occasion of the launch of the Video KYC Account Opening (VAO) facility for IDBI Savings Bank Accounts, Suresh Khatanhar, Deputy Managing Director, IDBI Bank said, “VAO – Video KYC Account Opening is yet another step in creating more digital journeys benefiting the customers. This comes close on the heels of the “I Quick” mobile app-based account opening and “WhatsApp Banking” facilities the Bank had launched recently. The Bank is endeavouring to make more such customer-friendly digital conveniences available for customer delight."
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