MUMBAI
Quizzing the home department officials, he came to know that the increasing police apathy had upset lots of citizens.
Maharashtra home minister RR Patil recently observed that he was getting more and more complaints from the people. Also, the number of complainants coming to his office has gone up.
Quizzing the home department officials, he came to know that the increasing police apathy had upset lots of citizens.
Immediately, the minister ordered that a policy be framed to depute officials at various levels to hear the people’s grievances and address them. A core committee comprising nine top officials was formed. The committee held it first meeting recently, and the issue was discussed at length.
Officials at the meeting admitted that police officers avoid meeting people who come with complaints. Almost 60% of the complaints received by the home minister’s office were about police apathy, rudeness and inaction by investigation officers.
The committee chalked out a draft policy to depute police officers at various levels to deal with public grievances. As per the discussions at the meeting, a district superintendent of police (SP) could be asked to meet the public at regular intervals, with prior publicity. “In the tehsils, where weekly bazaars are organised, an officer of the rank of an SP can face the people. The complainants will have to be pacified with time-bound redressal of their grievances. Other high-ranking officers too can be asked to tour the tehsils and smaller areas to meet people at regular intervals,” a home department official said.
At the police stations, too, executive officers will be asked to set aside a specific time for meeting the people. The home minister has asked his department to deal with the complaints district-wise.
The core committee comprises officials who are known to be people friendly and who have shown social sensitivity while working with the people. Among the members are, additional chief secretary Chandra Iyengar, Mumbai police commissioner Sanjeev Dayal, IGs BD More, Ashok Dhiware and SP Krishna Prakash.
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