A personalised welcome letter from the Cabin Service Manager, an elegant silver-tray reception service with a welcome drink, fragrant hot towel and traditional Arabic dates... You can expect this and much more if you're a First Class passenger on board one of Etihad Airways' long-haul and ultra long-haul flights. Etihad's new upgrade program, which is also being introduced across the rest of the fleet with products varying as per flight duration, will also feature a change in First Class dining. In addition to their elegant new chinaware by Japan’s famed fine bone china producer Nikko and ‘Royal Oak’ cutlery by British brand Studio William, fine wines from Etihad's on board cellar will be served in red and white wine stemmed crystal glasses created by Lucaris.  

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Business Class travellers can look forward to a new turndown service on ultra-longhaul flights, featuring a mattress, cotton lounge wear and slippers as well as a plush comforter and full size pillow. For Economy Class long-haul night flight passengers and all ultra long-haul passengers a revolutionary new pillow, which has been designed to convert from a standard pillow to a neck pillow, providing neck support and improved comfort, awaits you. A cotton drawstring amenity kit is also provided and includes a simple reversible eye-mask with ‘Do not disturb’ and ‘Wake me for Meals’ printed one each side. For those who dislike clutter, fret not! A convenient blanket bag, which doubles up as a ‘cabin tidy bag’ will also be placed at each seat in Economy Class, which can also be used as a shoe bag or to store personal items.