Heavy rains and water overflowing above the danger level at Railway Bridges in Chennai-Gudur section has impacted the movement of normal train services following which the South Central Railway has cancelled 12 trains and assured full refunds of fare for the same. "Due to unforeseen circumstances such as breach or flood, the ticket is surrendered within three days excluding the scheduled day of departure of the train full refunds of fare shall be granted," tweeted South Central Railway (SCR).

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The SCR has set up the following Help Line Numbers at various major stations to provide information to the passengers and minimise inconvenience.

Here are the helpline numbers:

Secunderabad : 040-27786170 (On PF No:1)040-27700868, 040-27786539, (On PF No:10)Vijayawada : 0866 2575038Guntur : 0863-2222014Gudur : 7842307029