Amid IndiGo flight delays, cancellation, CEO says 'Couldn't live up to...' in letter to employees

Amid IndiGo flight cancellation and delays for the past few days causing massive disruptions, IndiGo CEO, Pieter Elbers, wrote a letter a letter to employees expressing grief over the current situation. According to a report by NDTV, he said, "Couldn't live up to promise to customers." Passengers have been facing chaos at airports across the country due to this. 

The IndiGo Airlines has made around 300 cancellations alone on Thursday. Taking cognizance of the current scenario, IndiGo CEO Pieter Elbers said that the airlines has failed to live up to its promise of providing a good experience to its customers. Acknowledging the issues in the career, the CEO wrote in a letter to employees that the airline has apologised for the delays and cancellations, and highlighted that various factors caused a rippling effect, causing a massive impact on operations.

"These past few days have been difficult for many of our IndiGo customers and colleagues. We serve close to 380,000 customers a day and want each of them to have a good experience. We could not live up to that promise these past days and we have publicly apologised for that," Elbers wrote.

The CEO also said that the revised Flight Duty Time Limitations (FDTL), which was made to ensure pilots and crew get enough rest has been cited as one of the key reasons for the disruption in operations, as said by IndiGo.

"An accumulation of several operational challenges - including minor technology glitches, schedule changes, adverse weather conditions, heightened congestion in the aviation ecosystem, and the implementation of the newly released FDTL norms - compounded negatively to create a cascading impact on our operations," he told employees.

Assuring customers, Elbers said the airline understands their concerns and is making all efforts to resolve the issues as soon as possible.