WATCH: Zomato delivery boy takes a bite from food meant for delivery, company apologises

In a major embarrassment for food app Zomato, a video recently went viral on social media. In the viral video, Zomato's delivery boy could be seen tasting the food meant for delivery. The video shows the agent took a packet, grabbed a bite and then putting it back in the box. 

Not just this, after tasting the food, he picked up another box and did the same. He is then seen adjusting the sealing of a smaller packet after which he prepares to leave.

After the video went viral, many customers expressed concerns over ZOmato's services while others trolled the company. 

Zomato food inspector doing a great job. pic.twitter.com/KmF6IVX9lx

— Amit Meena (@amit_meena) December 10, 2018

What is this @Zomato I just placed an order, should I cancel it? pic.twitter.com/L6izWHajpO

— Ankita (@Miss_Takken) December 10, 2018

Meanwhile, Zomato apologised over the unfortunate incident. In a blog post, Zomato said, "Zomato too shared a statement and a blog post after the incident. "If true, this is unfortunate and not in line with our beliefs. We take this very seriously and will soon introduce tamper-proof tapes, and other precautionary measures to ensure we safeguard against this". 

Zomato further added, "The person in the video happened to be a delivery partner on our fleet. We have spoken to him at length and while we understand that this was a human error in judgement, we have taken him off our platform".

We take food tampering very seriously.

For more details: https://t.co/cHuLX1Bs4n

— Zomato India (@ZomatoIN) December 10, 2018

Earlier, this week Zomato said it has acquired Lucknow-based startup TechEagle Innovations, for an undisclosed amount, to carve a path toward drone-based food delivery in India.

TechEagle will help in creating a hub-to-hub delivery network powered by hybrid multi-rotor drones, Zomato said in a statement.

The company, however, did not share any financial details of the acquisition.

Commenting on the development, Zomato Founder and CEO Deepinder Goyal said, "We are currently at the early stage of aerial innovations and are taking baby steps towards building a tomorrow wherein users can expect a drone to deliver the food they ordered online.

We believe that robots powering the last mile delivery is an inevitable part of the future and hence is going to be a significant area of investment for us, Goyal said.

Food delivery business currently contributes about 65 per cent to the overall revenue of the company, Zomato said.