From login issues, inability to generate OTP for Aadhaar validation, password generation, failure to link old data for past returns need to be sorted.
The new tax portal executed by the Bengaluru-based software major Infosys has some glitches which are creating trouble for people who are filing ITR online. To sort out these glitches and look into a slew of consumer complaints regarding the new tax portal, the Finance Ministry and Infosys met on Tuesday.
From basic login issues, including the inability to generate OTP for Aadhaar validation, password generation glitches, failure to link old data for past returns, and problems in filing returns are some of the issues that need to be sorted.
The filing process of Income Tax Return (ITR) usually concludes by July end with the usual due date for filing returns of income for the assessee without audit needs is July 31 every year. However, like last year, this year also the ITR filing process is yet to gather steam due to the ongoing COVID-19 pandemic.
Apart from the pandemic, the glitches in the newly launched e-filing site are also giving additional pain to the taxpayers.
Taxpayers have reported issues including the 'forgot password' option not working, data for past filings not being visible, I-T returns not downloading in PDF format, problems in raising refund reissue requests, lack of captcha code for login, mismatch of PAN data, and companies less than 18-year-old shown as 'minor' and not allowed to file returns.
The new tax portal executed by the Bengaluru-based software company Infosys was launched on June 7.
Within 15 hours of its launch, Union Finance Minister Nirmala Sitharaman had tweeted, "The much-awaited e-filing portal 2.0 was launched last night 20:45hrs. I see in my TL grievances and glitches. I Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided. Ease in compliance for the taxpayer should be our priority."
In response to Nirmala Sitharaman, Nandan Nilekani had said that Infosys would work on 'resolving' the issues.
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