The Council for Fair Business Practices (CFBP) is organising a consumer complaints meet to enable consumers to register their grievances in less than five minutes and expect them to get resolved as soon as possible.
Many times while consumers lodge a complaint against a corporate group, they are unable to bring the process to a logical conclusion. “CFBP promotes the highest ethical practices by business and professionals in order to provide complete satisfaction to consumers and other stakeholders, Subhash Gogia, vice president of CFBP.
He added, “We are urging consumers to come forward and register their complaints with us. Your complaint will be drafted and resolved by our expert team of activists, lawyers and retired judges and we will actively work towards speedy resolution of the same. We want to instil a sense of confidence in consumers.”
The fast track service is completely free for consumers. It has been initiated in the interest of the public as CFBP is one of the leading NGOs recognised by the ministry of consumer affairs and food and civil supplies. Importantly, all documentation prepared by CFBP is admissible and recognised in consumer courts.
At the meet, one can register complaints on issues related to banking and financial institutions, private developers, cellular service providers, credit recovery agents, defective electronic goods, over-charging of packaged goods above maximum retail price, insurance firms, over-charging in electricity, phone and hospital bills, stock broking firms and spurious drugs. The event is being supported by Bajaj Electricals.
CFBP was established in 1966 by leading industrialists such as JRD Tata, Ramakrishna Bajaj and SP Godrej, to promote ethical business practices. It acts as a catalyst and helps promote dialogue, compromise and resolution of the dispute by conciliation rather than confrontation. It is a NGO working to promote consumer rights and its services are provided to consumers completely free of cost with a desire to restore faith in fair trade and best market practices.
Over the past four decades, the organisation has registered and resolved complaints against builders, pharmaceutical companies, insurance firms and cellular service operators.
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