Uber introduces Dial an Uber' in 29 cities in India: Here's how to use it

Ridesharing app Uber announced the expansion of 'Dial an Uber' to all 29 cities where the service currently operates in India.

This feature allows everyone to have access to UberGO rides, even if they don’t have the Uber app downloaded on their smartphones. Rides can be requested from mobile phone browsers, even in areas with low or poor network connectivity. This feature was first rolled out in four Indian cities - Nagpur, Kochi, Guwahati, and Jodhpur.

How does it work?

Navigate to dial.uber.com on your mobile browser. Enter your phone number to login or sign-up. View pricing information, get a fare estimate, and request for your ride. After requesting, get connected with driver over call to coordinate pickup. Once the trip is completed, you can pay the driver in cash. At the moment, only cash payment method is supported.

To call your driver back after the initial phone call, riders must use the call button on the web page. Cancellations will incur a fee which is charged on the next trip, as it is done in the app.

“We began with introducing ‘Dial an Uber’ - an ‘India first Innovation’ in four cities, as a pilot to overcome the challenge of serving under all kinds of networks, especially low or poor connectivity. Buoyed by the overwhelming responses, we are pleased to announce a national roll-out. ‘Dial an Uber’ offers a convenient choice to customers looking to book a ride and is testament to our focus on using our technological edge to make mobility reliable and accessible for everyone,” said Apurva Dalal, Head of Engineering, Uber India.