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Smartphone app to reach customer care of over 200 companies over chat

New Delhi-based mobile startup, ChaBu, last week unveiled the iOS version of a unified customer care app which aims to be the one stop shop for all customer service interactions between customers and multiple businesses. The users can call, email, self-service and chat with many businesses from a single app, the ultimate goal being to create mobile chat as a preferred medium for live interactions. "With an increase in adaptability of smartphones and people's increasing preference for using chat or instant messaging as a communication channel, we wanted to create a unique chat messenger which people can use to connect with many companies through one single application, chat being the primary mode. Imagine it like a WhatsApp but, instead of friends, customers chat with their banks, credit card companies, airlines, etc all in one place, and through their phones, " said Ajay, Founder of Chabu Technology Ventures.

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New Delhi-based mobile startup, ChaBu, last week unveiled the iOS version of a unified customer care app which aims to be the one stop shop for all customer service interactions between customers and multiple businesses. The users can call, email, self-service and chat with many businesses from a single app, the ultimate goal being to create mobile chat as a preferred medium for live interactions. "With an increase in adaptability of smartphones and people's increasing preference for using chat or instant messaging as a communication channel, we wanted to create a unique chat messenger which people can use to connect with many companies through one single application, chat being the primary mode. Imagine it like a WhatsApp but, instead of friends, customers chat with their banks, credit card companies, airlines, etc all in one place, and through their phones, " said Ajay, Founder of Chabu Technology Ventures.

ChaBu, in its current version enables customers to directly call, compose emails and self-service with more than 200 Indian companies in one place, including airlines, banks, DTH, electronics, healthcare, holidays, insurance, e-commerce, radio cab, restaurants etc. It eliminates the need to search for toll free numbers, customer care emails addresses, quick links etc and in near future they can simply chat with their businesses.

The application is currently available on the iOS app store and Android Play Store for free. The chat function will only be operational in a few months, as the company currently is in process of partnering businesses with which customers will be able to chat for their regular customer care needs. 

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